If we've got your computer in for repair or we're building a
shiny new system for you you can track the progress of your repair online, using
the tracking reference that was given to you by your technician.
|
Waiting |
Your system has arrived and has been booked in for diagnosis. |
|
On Bench |
Your system is currently undergoing testing to identify the problem. |
|
Diagnosed |
The problem has been identified. We will shortly contact you to get approval to
go ahead with the repair. |
|
Approved |
You've given us the "okay" to start work on your system and it's currently
waiting to be seen to. |
|
Repair |
Your system is currently being repaired. |
|
Resolved |
Your system is now fixed and awaiting dispatch. We'll contact you to arrange a
convenient time. |
The two letters to the right of your systems status are the
initials of the technician responsible for looking after your system. You might
need these if you have to contact us for any reason.